Conversion of NGOSS Compliant, Web 2.0 Enabled and Open Source SaaS based CRM and Development of BI System for TELCOS

Principal Investigator’s Organization (PIO):

Systems Research Private Limited, Islamabad

Principal Investigator (PI):

Mr. Shahid Hamid Mir


This project was the Phase II of a completed project titled ‘Conversion of NGOSS Compliant, Web 2.0 Enabled Mediator, Rater and Biller Applications’. The entire suite of applications consisted of seven applications i.e. Mediator, Rater, Biller, CRM, BI, Inventory Management and Fraud Management. This project (Phase II) was for: – Conversion of the already developed Customer Relationship Management (CRM) System. – Development of a Business Intelligence (BI) System for Telecom Operators. Another feature of this project was to convert the existing Mediator, Rater and Biller applications from an enterprise implementation to a Web Service based purely on Service Oriented Architecture (SOA) and into a complete SaaS for Telco Billing to run on Cloud Platform. This project also provided the basis for a Billing solution and data analysis to Cellular Operators, Landline Service Providers, VOIP Operators, Integrated Service Providers, Calling Card Operators and small size Independent Telco’s.

Start Date 01-Nov-2011

Duration 22 months

Budget PKR 39.8 million

Status  Project in Inclosure Process

Progress Report View Progress Report

Publications  N/A

Thematic Area  Telecommunication

Project Website